Update ticket routing rule

PUT

/api/v1/ticket-routing-rules/{id}

curl --request PUT \
  --url https://api.pitch2sale.com/api/v1/ticket-routing-rules/example \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "name": "example", "is_active": true, "priority": 1, "conditions": [ { "field": "subject", "operator": "contains", "value": "example" } ], "actions": { "assign_to_user_id": "example", "set_category_id": "example", "set_priority": "low" } }'

Authorizations

• bearerJwt
• personalAccessToken
• oauthAccessToken

Parameters

Path Parameters

id

required

string

Request Body^required

Media typeapplication/json

object

name

string

>= 1 characters <= 200 characters

is_active

boolean

priority

integer

>= -1000 <= 1000

conditions

Array<object>

<= 20 items

object

field

required

string

Allowed values: subject body from_email category

operator

required

string

Allowed values: contains matches eq

value

required

string

>= 1 characters <= 1000 characters

actions

object

assign_to_user_id

Any of:

string

string

/^[0-9a-fA-F]{24}$/

null

null

set_category_id

Any of:

string

string

/^[0-9a-fA-F]{24}$/

null

null

set_priority

Any of:

string

string

Allowed values: low normal high urgent

null

null

Responses

200

OK

400

Validation failed

Media typeapplication/json

object

error

required

string

code

string

message

string

details

Array<object>

object

field

required

string

message

required

string

code

required

string

Example^generated

{
  "error": "example",
  "code": "example",
  "message": "example",
  "details": [
    {
      "field": "example",
      "message": "example",
      "code": "example"
    }
  ]
}

401

Authentication required or token invalid

Media typeapplication/json

object

error

required

string

code

string

message

string

details

Array<object>

object

field

required

string

message

required

string

code

required

string

Example^generated

{
  "error": "example",
  "code": "example",
  "message": "example",
  "details": [
    {
      "field": "example",
      "message": "example",
      "code": "example"
    }
  ]
}

403

Role permission or token scope missing

Media typeapplication/json

object

error

required

string

code

string

message

string

details

Array<object>

object

field

required

string

message

required

string

code

required

string

Example^generated

{
  "error": "example",
  "code": "example",
  "message": "example",
  "details": [
    {
      "field": "example",
      "message": "example",
      "code": "example"
    }
  ]
}

429

Rate limit exceeded

Media typeapplication/json

object

error

required

string

code

string

message

string

details

Array<object>

object

field

required

string

message

required

string

code

required

string

Example^generated

{
  "error": "example",
  "code": "example",
  "message": "example",
  "details": [
    {
      "field": "example",
      "message": "example",
      "code": "example"
    }
  ]
}